Refund Policy

1. Eligibility for a Refund

You are eligible for a full refund if:

• Your refund request is made within 30 days of your original purchase date.
• This is your first subscription with XtremeHD IPTV, or your first purchase after a break in service of 6 months or more.

Refunds may not be available in the following circumstances:

• The 30-day guarantee period has expired.
• Your account has been suspended for a violation of our Terms of Service.
• You have previously received a refund on a prior XtremeHD subscription.

2. How to Request a Refund

Requesting a refund is straightforward. Follow these steps:

Contact Methods for Refunds

3. Refund Processing

Processing Time

Once we receive and approve your refund request:

• Acknowledgement: We confirm receipt of your request within 24 hours (usually much sooner via WhatsApp).
• Processing: Refunds are processed within 5–7 business days.
• Arrival: Depending on your payment method and bank, the refund may take an additional 3–5 business days to appear in your account.

Refund Method

Refunds are issued to the original payment method used at checkout. If the original payment method is no longer available, we'll work with you to arrange an alternative.

4. What Happens to Your Service

Upon requesting a refund:

• Your subscription remains active while the refund is being processed. You can continue to use the service until the refund is confirmed.
• Once the refund is issued, your subscription will be deactivated and your login credentials will no longer work.
• Any remaining time on your subscription will not be transferred or credited.

5. Partial Refunds

If you request a refund after the 30-day guarantee period, we may offer a partial refund or credit at our discretion based on:

• The remaining time on your subscription.
• Your reason for cancellation (e.g., service issues we couldn't resolve).
• Your account history and usage.

Partial refunds are assessed on a case-by-case basis. Contact us to discuss your options.

6. Free Trial Policy

Our free 24-hour trial does not require any payment, so no refund is applicable. The trial simply expires after 24 hours with no charges or obligations.

7. Subscription Renewals

XtremeHD IPTV subscriptions do not auto-renew. When your subscription expires, your service simply stops — there are no surprise charges. You choose when and whether to renew through our renewal page.

If you accidentally renew or purchase a second subscription, contact us within 30 days for a full refund on the duplicate purchase.

8. Chargebacks

We encourage you to contact us directly before filing a chargeback with your payment provider. We're committed to resolving any issues quickly and fairly. Filing a chargeback without first contacting us may result in delays and your account being permanently closed.

Last updated: October 2026. This policy may be updated from time to time. Significant changes will be communicated via email to active subscribers.