Privacy Policy | XtremeHD IPTV UK — Your Data & GDPR Rights

  Our commitment: XtremeHD IPTV respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, why we collect it, how we use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

1. Who We Are

XtremeHD IPTV operates the website xtremehdtv.co.uk and provides IPTV subscription services to customers primarily in the United Kingdom and Europe.

For the purposes of data protection law, XtremeHD IPTV is the data controller — meaning we decide how and why your personal data is processed.

Contact details:

Email: contact@xtremehd.uk
WhatsApp: +44 7454 757378
Contact form: xtremehdtv.co.uk/contact-us/

2. What Data We Collect

We collect and process the following types of personal data:

Data Type	Examples	When Collected
Identity data	Full name	When you place an order or contact us
Contact data	Email address, WhatsApp number	When you place an order, request a trial, or contact us
Transaction data	Details of your subscription plan, payment references, purchase dates	When you make a purchase
Technical data	IP address, browser type, operating system, device type	Automatically when you visit our website
Usage data	Pages visited, time spent on pages, referring website	Automatically via analytics cookies
Communications data	Messages sent via our contact form, WhatsApp, or email	When you contact us
Device data	Device model (e.g. Fire Stick, Smart TV), app preferences	When you request setup support or a free trial

  What we do NOT collect: We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, biometric data, or criminal records. We do not store full payment card details — all payments are processed securely by third-party payment providers.

3. How We Use Your Data

We use your personal data only for the purposes listed below, and we always have a lawful basis for doing so:

Purpose	Lawful Basis
Processing and fulfilling your subscription order	Contract performance
Providing your IPTV login credentials and setup support	Contract performance
Sending order confirmations and renewal reminders	Contract performance
Responding to your enquiries and support requests	Legitimate interest
Processing refund requests	Contract performance / Legal obligation
Improving our website and user experience	Legitimate interest
Analysing website traffic via Google Analytics	Consent (via cookie banner)
Sending promotional offers or updates (only if opted in)	Consent
Preventing fraud and abuse of our service	Legitimate interest
Complying with legal and regulatory obligations	Legal obligation

4. How We Share Your Data

We never sell your personal data to third parties. We only share data with the following categories of recipients, and only when necessary:

Service Providers

Payment processors — to securely process your payments. They operate as independent data controllers under their own privacy policies.
Web hosting provider — to host our website and store data securely.
Email service provider — to send order confirmations and support replies.
Google Analytics — to analyse anonymous website traffic data. See our Cookie Policy for details.

Legal Disclosure

We may disclose your personal data if required to do so by law, regulation, legal process, or enforceable governmental request.

5. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for:

Account and transaction data: retained for the duration of your subscription plus 12 months after expiry, to allow for renewals and support queries.
Communications data: retained for up to 24 months after your last interaction.
Analytics data: anonymised and retained in accordance with Google Analytics' data retention settings (typically 14 months).
Refund records: retained for 6 years to comply with UK financial record-keeping requirements.

After the retention period, your data is securely deleted or anonymised.

6. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it, including:

SSL/TLS encryption on all pages of our website.
Secure, encrypted storage of customer data.
Access controls limiting who can view personal data.
Regular security reviews and updates.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you suspect any misuse of your data, please contact us immediately.

7. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights. You can exercise any of these rights by contacting us at contact@xtremehd.uk.

Right of Access

Request a copy of the personal data we hold about you.

Right to Rectification

Ask us to correct any inaccurate or incomplete data.

Right to Erasure

Ask us to delete your personal data ("right to be forgotten").

Right to Restrict Processing

Ask us to limit how we use your data in certain situations.

Right to Data Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or direct marketing.

We will respond to your request within one calendar month. There is no fee for making a request, unless the request is manifestly unfounded or excessive.

Right to complain: If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's independent data protection authority. Visit ico.org.uk or call 0303 123 1113.

8. International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom and the European Economic Area (EEA). Where we use service providers based outside the UK/EEA (for example, Google Analytics servers), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK authorities, to protect your data to the same standard as UK law requires.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete the data promptly.

10. Cookies

Our website uses cookies to ensure it functions correctly and to help us understand how visitors use it. For full details on the cookies we use, their purpose, and how to manage them, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to external websites (such as WhatsApp, payment providers, or YouTube). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read their privacy policies before providing any personal data.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. When we make significant changes, we will notify active subscribers by email and update the "last updated" date below.

Questions about your privacy? We're happy to help. Contact us via WhatsApp at +44 7454 757378 or email contact@xtremehd.uk. Our support team is available Monday – Sunday, 9 AM – 11 PM UK time.

Last updated: October 2026. This policy applies to all users of xtremehdtv.co.uk.